Frequently Asked Questions
Everything you need to know about our exclusive fashion drops and collaborations.
How do limited edition drops work?
Our fashion collections are released in limited quantities. Items are available on a first-come, first-served basis. We recommend signing up for email alerts to be notified the moment a new collection goes live.
What is your return policy on exclusive apparel?
Due to the limited nature of our designer collaborations, items must be returned within 30 days of delivery in their original, unworn condition with all tags attached. Some 'Final Sale' items may not be eligible for return.
How can I ensure I select the correct size?
Each product page features a detailed size guide. Since we offer various fits from oversized streetwear to tailored silhouettes, we recommend measuring a similar garment you own and comparing it to our specifications.
Do you offer international shipping for fashion items?
Yes, Mattel Creations ships to over 200 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
How should I care for my high-end collaboration pieces?
To preserve the quality of prints and premium fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest washing inside out in cold water and air drying.