Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our exclusive fashion and collectible items are released in limited quantities. Once an item is sold out, it is typically not restocked to maintain its unique value within the community.
What is the shipping timeframe for pre-order items?
Pre-order items have specific shipping dates listed on their product pages. These timelines vary depending on the production cycle of the collaboration. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return or exchange a limited edition item?
Due to the highly exclusive nature of our drops, most sales are final. However, if your item arrives damaged or defective, please contact our support team within 30 days for a resolution.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the specific requirements of the product.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For high-demand drops, we recommend having your payment information saved to your account for a faster checkout process.
How do I ensure I get the right size for apparel?
Each apparel item includes a detailed size chart in the description. We recommend measuring a similar garment you own to compare fit, as designer collaborations may have unique tailoring.